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FAQ
What is the benefit of providing promotional giveaways to my customers.
If the right product is chosen and is one that a customer can use on a regular basis then what better way to keep your name in front of them and in their memory for the next time they want to purchase. The reinforcement of your brand will also mean if one of your customers is asked who they buy from your business is the first name that comes to mind. Word of mouth is the best form of advertising!
How do I choose a product to promote my business
The best way is to find a product that identifies with your business. For example a plumbing business might use a shower timer which is water related or a travel company luggage tags. Another option is to choose a product that your customer would use and is displayed at all times for example a mobile inductive charger would sit on your customers desk providing great exposure for your brand not only for the user but other people walking by the desk.
What are Printing setup/design Setup charges for.
Every time a print or logo is produced onto an item there is artwork for screens, printing or engraving that needs to be setup. The cost is to cover this time and materials.
What artwork do I need to provide
The artwork needs to be at 300dpi or higher in an Adobe Illustrator, eps or other High resolution format. Generally the better the image the better the print outcome. Any text needs to be converted to curves or the text font file must be provided.
I have a budget spend level to work within but need a number of promotional products, will you offer a package deal.
We will always try to assist and provide the best value options and pricing grouping products into a package, Please email us your requirements so that we can work with you on your project.
Do you provide artwork proofs for approval before going ahead and printing our order.
We will always provide you a proof of the artwork before we go ahead and print and we encourage you to take time and fully check the proof for spelling, art and colours. Once approval has been given and later you change your mind on the layout or there is a typo the responsibility rests with you.
What is the PMS or Pantone colour.
This is a system of colour used in the printing industry as a reference to ensure that when a colour is specified everyone in the chain of printing knows the colour that the customer wants. On occasions colours look different on the finished product due to the item colour being printed on.
Are all the products that you supply on your website
If you have a specific product that you are looking for and can’t find it on our website we may have a supplier that we work with able to provide it. Please email us with details of your requirement info@gopromote.com.au
What is pad printing
Pad printing is a printing process that can transfer a print on to an object. This is done by an indirect offset printing process that involves an image being transferred via a silicone pad onto the product.
What is a Screen Printing?
Screen printing is a printing technique whereby a mesh is used to transfer ink onto a product or item except in areas made impermeable to the ink by a blocking stencil. A blade or squeegee is moved across the screen to fill the open mesh apertures with ink, and a reverse stroke then causes the screen to touch the product or item leaving the image printed.
What is Sublimation Printing?
Dye-sublimation printing is a digital printing technology using full colour artwork that works with polyester and polymer-coated substrates. Also referred to as digital sublimation or photo finish.
What is Laser Engraving?
The process of Laser Engraving is the method in which an image or text is engraved into a surface by a laser beam. Typically used for products such as high end pens, key tags and desktop accessories, anything Metal or some timbers.
Do you accept American Express for payments?
Yes we are happy to accept American Express Cards for payment through our secure EWay payment Gateway, just choose the payment by credit card option at the checkout.
What warranty is offered on your electrical products?
GoPromote offers a 12 month limited warranty on all of electrical products. Products with a USB or power supply carry a 12 month limited warranty from the date of purchase against manufacturer defects and will be refunded, repaired or replaced at our discretion. Items must be returned for assesment, we are strictly not liable for reimbursements, claims and damages that may have resulted from unauthorised repair or restoration of these products. If an item is returned and deemed to be faulty due to mis-use or found to be in working order then a return postage and handling fee may apply.
What are promotional products?
Promotional products are items branded with a company’s logo or message, used to promote a brand, event, or marketing campaign. Common examples include pens, mugs, t-shirts, and tote bags. .
What types of products can you customize?
We offer a wide range of customisable products, including apparel, drinkware, office supplies, tech accessories, bags, and more. If you have a specific product in mind, just ask! .
Is there a minimum order quantity?
Yes, minimum order quantities vary by product, but many items start at 25, 50, or 100 units. Contact us for specific product requirements. .
How long does it take to receive my order?
Production time typically takes 5–10 business days after artwork approval. Shipping times vary by location and delivery method. Rush services may be available upon request. .
Can I see a sample before placing a full order?
Yes! We can provide either a digital mockup or a physical sample, depending on the product. Some samples may be free, while others might incur a small fee that is refunded when a full order for the product is received.
What file format do you need for logos or artwork?
We prefer vector files such as AI, EPS, or PDF for best print quality. High-resolution PNG or JPEG files may also work for some products. The better the art work quality the better the end result .
Do you offer design assistance?
Absolutely! Our design team can help you format your logo or create artwork that fits the product specifications for a small fee and sometimes free. .
Can I order different colours or mix sizes in one order?
Yes, many apparel and product options allow for colour or size variations within one order, as long as the imprint remains the same. .
What if I need my order rushed?
We offer rush production and expedited shipping on many items. Let us know your deadline, and we’ll work to meet it. .
Do you ship internationally?
No, at this stage we do not offer international shipping but we ship Australia Wide .
What is your return or cancellation policy?
Since promotional products are custom-made, returns are typically not accepted unless there’s a manufacturing defect or error on our part. Cancellations may be subject to fees depending on production status. .
How do I get started with my first order?
You can browse our product catalogue online or contact us directly. Once you choose a product, send us your logo and any design details, and we’ll provide a quote and digital proof before production begins. .
